+ DESTINATION MARKETING Plans
At Tourism eSchool, we offer Regional Tourism Organisations and Local Government Organisations tourism industry specialist support to develop tourism strategies stimulate the local visitor economies.
Tourism is a major economic driver for many destinations across Australia, and if it currently isn't, then there may be untapped potential to strengthen local economies by leveraging and growing it's tourism assets and better telling the world what a region has to offer potential visitors.
Through our experience working with Destinations, we understand the many and varied relationships that exist between Tourism Organisations and Local Government, and know that there is no silver bullet when it comes to developing a cohesive, collaborative, integrated tourism strategy.
I was really lucky to work with Paige and Rebecca from Tourism eSchool, who developed our 3-year marketing strategy for me. The experience was absolutely fantastic, they bring with them a wealth of experience, are highly professional, and were able to deliver an exceptional marketing strategy for me. The good thing about them, is that they are really committed to working long term with you, so I’m excited to work with them on an ongoing basis to ensure that I’m able to deliver the strategy, and also to work out creative ideas to promote our region, and increase visitation going forward.
with Rebecca + paige
Our Successful Track Record
We've developed a number of Tourism Plans and Destination Marketing Strategies for Australian Local Government and Regional Tourism Organisations over the last 6 years, which you can explore in our Portfolio. We've also mentored 120 + Destination Marketing and Visitor Servicing staff via our Destination Marketing and Visitor Servicing Bootcamp to develop their own plans.
Your Plan Will Be Unique
While we follow a clear development process for your Plan (see below), we don't use a cookie cutter formula to write your Plan. This is because your destination has unique product experiences, market maturity, stakeholders, opportunities and challenges, even compared to neighbouring destinations. We also won't rehash your current Plan - we'll certainly review it and then use your feedback on it to help inform the development of your new Plan.
Our Measurement Focus
To ensure all components of our Plans can be quantified we develop a comprehensive measurement strategy, which includes visitation metrics (spend, length of stay, dispersal and nights), as well as visitor advocacy and sentiment metrics. This ensures organisations can easily measure and effectively report on the progress and the impact of their Plan to stakeholders.
Our Priorities and Action Plan Focus
While there is a good chance your new Plan will have a big to-do list, we will prioritise the Actions based on organisational resources (staffing and budget) and goals to ensure you can successfully implement your new Plan.
Experienced at Stakeholder Engagement
Stakeholder engagement and industry support can make or break your new Plan. We use the most effective engagement channels and lines of enquiry to engage relevant stakeholders, (such as board members, elected members, tourism operators, local organisations and residents) to get the answers we need to strategically inform the Plan. The Plan will also include best practice Actions which will require ongoing support and activation from your stakeholders.
We invest in our own professional development
One of our key strengths is our commitment to professional development. As consultants in our own right, it’s in our best interest to stay on top of tourism trends and insights, in addition to how-to and implementation, so we can provide up to date and relevant knowledge and support for our clients. We invest hours of research into understanding the best practice product development, visitor servicing and marketings both in Australia and globally, which we then share with our Clients via their new Plans, Speaking, Mentoring and our Blog articles.
I have worked with Tourism eSchool in a number of different capacities and I am always amazed by their depth of knowledge and expertise that they offer. Most recently I engaged with Paige & Rebecca to assist Fleurieu Peninsula Tourism with the development of a 3 year strategic plan. They have excellent communication skills, marketing insight and business smarts, this leads to wanting the best result for the clients. I would recommend Paige & Rebecca if you require assistance with developing a strategic/business plan.
Given the breadth and depth of these types of projects, we always propose that the methodology be divided into two distinct stages.
STAGE 1 – Destination Situation Analysis
The Destination Situation Analysis highlights the opportunities for our client and their stakeholders to consider for implementation. To arrive at the opportunities, we undertake comprehensive research, including:
- Preliminary Environmental Scan (Internal and External, current documentation)
- Industry and Community Consultation (via workshops, group and individual meetings, and surveys)
- Current Visitor Insights review (all the economics)
- Destination Marketing Review (Brand, Digital, Offline and Sentiment)
- Visitor Servicing Review
This document remains an internal reference piece for key stakeholders to read in conjunction with the new Plan.
STAGE 2 - Destination Marketing/Tourism Plan
A comprehensive, flexible Tourism Plan or Destination Marketing Strategy will be developed which aligns with opportunities identified in the Situation Analysis.
The Plan will outline the following:
- Goals & Objectives
- Visitor Profiles
- Strategies and Tactics
- Key Performance Indicators and Strategy Measurement
- Implementation Timeframe
- Resourcing Solutions
Once the document is finalised, a final in-destination workshop is delivered to present the plan to key stakeholders. Our clients have found this part of the process extremely beneficial in being able to educate stakeholders on best practice tourism management and marketing, in conjunction with explanation of direction of the strategy.
We can also develop Plan snapshots to communicate the Plan at a high level for industry and other external stakeholders, and we can also assist with launching the plan to industry effectively.
Plan Implementation - Optional Extras
Following the endorsement of your Plan, we can also help with the implementation of the strategy if required (new project quote).
We have assisted previous Destination Clients with the following strategy implementation projects:
- Staff Training: Via our Destination Marketing + Visitor Servicing Bootcamp.
- Staff Recruitment: Review job specs, Join Recruitment Panel.
- Destination Websites: Website Strategy Development, Website Brief Development, Management of Website Tender Process, Website Updates such as SEO and Conversion Optimisation.
- Operator Training: Via our Training Programs
- Content Marketing: Content Planning + Editorial Calendar Development, Social Media/eNews/Blog review + optimisation.
Rebecca and Paige are great communicators, flexible in their approach and able to deliver projects on time and on budget.
Adelaide's Western Region Councils (Cities of Charles Sturt, Holdfast Bay, Port Adelaide Enfield and West Torrens) engaged Tourism eSchool to prepare a Regional Tourism Destination Action Plan for the four Councils. We were really pleased with the facilitation of the workshop, development of the framework and insights into the tourism industry that were provided throughout the project and incorporated into the final plan. Rebecca and Paige are great communicators, flexible in their approach and able to deliver projects on time and on budget.
current + recently
Limestone Coast Local Government Association
5 Year Tourism + Marketing Plan
Due for completion June 2020
2030 Tourism Plan
Due for completion June 2020
Destination Southern Tasmania
5 Year Marketing Plan
Completed November 2019
Clare Valley Tourism Region
5 year Marketing and Management Plan
Completed September 2019
Town of Gawler
Cycle Tourism Strategy
Completed August 2019
Adelaide Hills Tourism
Website Marketing Strategy
Completed June 2019
Cocos Keeling Island
5 Year Marketing Strategy
Completed April 2019
Light Regional Council
4 Year Tourism Plan
Completed September 2018
Cradle Coast Authority
3 Year Marketing Strategy
Completed September 2017
City of Port Adelaide Enfield
2020 Tourism Plan
Completed September 2016
Fleurieu Peninsula Tourism
2020 Tourism Plan
Completed May 2016
Western Adelaide Councils
3 Year Destination Action Plan
Completed September 2016
Are you ready to
achieve your goals?
If you would like support in developing your Tourism Plan or Destination Marketing Strategy, we would be delighted to hear from you, so please contact us and we will be in touch as soon as possible!