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Mentoring Programs for
tourism operators

We work with state, regional and local tourism organisations to facilitate tailored mentoring and capability building programs designed specifically for the needs of the operators in their destination.

Our Tourism Mentoring Programs educate, inspire and empower a group of tourism operators in the same region to take positive action to deliver exceptional experience in challenging operating times (workforce/high input costs/supply chain/new markets), whilst looking to the future build resilient, thriving and purpose led businesses that ultimately help drive demand for the destination.

I would highly recommend Tourism eSchool to any destination or economic development organisation

As the peak regional visitor destination marketing organisation and Regional Tourism Organisation (RTO) for Tropical North Queensland, TTNQ has the largest geographical coverage in Queensland, covering 20% of the total state.

With such a diverse region, it was important for us to design a flexible training program which allowed tourism operators to participate from their remote locations. We also wanted to deliver a powerful program while ensuring participants remained engaged and accountable. Navigating the various skill levels of our industry was also a challenge as we were only able to deliver one program.

Tourism eSchool worked with us to achieve our objectives and we believe that the program offered a robust selection of learnings to upskill the digital capabilities of our industry. The feedback we have received confirms that the content was relevant and offered practical solutions for them to follow. We’ve already seen a 16% increase in engagement from established operators’ social media accounts in the month following the completion of the program.

I would highly recommend Tourism eSchool to any destination or economic development organisation looking to design flexible programs for their industry.
Amy Mail, Tourism Tropical North Queensland


  • Facilitation Methodology

    Our mentoring programs are delivered via a combination of:

    • In-destination workshops
    • Live online webinars (and pre-recorded webinars)
    • Zoom Small Group Mentoring
    • Individual one on one mentoring

    Our facilitation methodology has been refined over the past 10 years to ensure optimal engagement, implementation of learnings and eventual incremental gains for the businesses involved. 

  • Mentoring Learning Modules

    Each Mentoring Program is tailored to align with the industry capacity needs for a specific destination.

    A program consist of a minimum of 4 Learning Modules. The topics to be covered in each Module will be identified during the planning process, based on the needs of the operators in the destination.

  • Learning Materials

    Learning Materials will be stored in our secure member portal (members.tourismeschool.com), where all participants will obtain individual log-in access.

    Participants will log into the member portal to access:

    • Recorded versions of the In-destination workshops and live online webinars

    • Module workbooks - which detail tasks to help operationalise learnings
    • Tailored Toolkits and Templates - will be used to support the completion of tasks

    • Individual discussion and action plan reports (when One-on-One mentoring is part of the program).

    Depending on the destination, we are also able to offer content licensing of our webinars/training videos for an additional 12 months to the destination, to further extend the value of the program to their wider industry.

  • One-on-One Mentoring

    We know operators often just need someone to sit down with them and provide hands on support to implement their learnings.

    Where budget allows, one-on-one mentoring by the Tourism eSchool team and our team of Partner Subject Matter Experts, can lead to amazing outcomes and implementation results for participants. 

  • A Focus on Implementation

    Our Programs are informative and action-orientated, where operators are encouraged to complete set tasks to help them understand and implement their new knowledge. 

  • Fostering Collaboration

    Our Programs are designed to promote positive learning and collaboration between operators in a region. It's not only a great way for operators to work together as a team to drive demand for their destination, but the outcomes support tourism organisations to achieve their strategic objectives.

The flow of content was appropriate for participants which is the beauty of working with a specifically designed program... it wasn’t just rolled off the shelf and delivered the same as another region.

As an industry and as a region we face time and distance hurdles when planning to deliver training and development along with important networking events. This has been evidenced by the seriously low numbers of participants in any training events or functions organised.

Paige and Rebecca’s Marketing Mentoring Program enabled our tourism operators to learn from their desk or home, saving travel and valuable time by utilising online webinar technologies. During the program, the flow of content was appropriate for participants that is the beauty of working with a specifically designed program, it wasn’t just rolled off the shelf and delivered the same as another region. It catered for the maturity level of our diverse region.

Paige & Rebecca understood our barriers for progress and helped work with us to break them down and develop operator confidence in the online space as individual businesses, but also had the positive effect of helping us have an enhanced online presence as a region. In our Program, we had 22 registered participants and while we cannot compare figures with this format, we certainly acknowledge Tourism eSchool’s development of the concept, the content and delivery of the program to engage such a high number of operators spread across a large geographical area.
Biddie Shearing, Regional Development Australia, Limestone Coast


This Program was has been a game-changer for our business!

Our business has completely turned around since starting this course. By actioning what I've learned, we've finalled in an Australia-wide pet-friendly accommodation award and seen social-media engagement convert to back-to-back bookings for the next three months. Thank you!
Beverley Eikli, Wuthering Heights, Clare Valley

As an experienced & successful secondary educator, I highly recommend this course and these facilitators.

Paige & Rebecca provided a positive and constructive learning experience. Highly informative and very engaging content and tasks. They provided genuine support and personalised the experience where required. Professional and efficient delivery of meaningful content. As an experienced & successful secondary educator, I highly recommend this course and these facilitators.
Susan Stokes, 3 Willows Vineyard

It was professionally run, very informative, easy to understand format, and Paige and Rebecca were friendly and engaging.

The program was exceptionally well presented. It was professionally run, very informative, easy to understand format, and Paige and Rebecca were friendly and engaging. There was up to date information, provided in a supportive environment, great resources and an endless amount of suggestions on how I can improve what I do. Thanks to Paige, Rebecca and the funding partners - highly recommended!
Jenny Archer, Latrobe Council

A highly engaging and concise marketing program which was extremely helpful for our business.

Very well mapped out program and the delivery was engaging and well prepared. I loved that every major point was discussed and then explained through local South Australian examples. Lots of research and time was put in by the facilitators who were very knowledgeable and experts in this area and experts in all things South Australian. I would highly recommend for all tourism business to engage Paige and Rebecca for similar training in the future.
Adele Agars, Sevenhill Cellars, Clare Valley

Want to learn more about
our Mentoring Programs?

Are you looking to deliver capability building around marketing and quality experience for tourism operators in your destination?

If so, then we’d love to chat more about how we can help support the tourism operators in your destination to build resilient and sustainable businesses.